Managing Global Services

Part I: Managing Service Operations/Pricing Models in Third-party
Offshore ITES-BPO Companies and their impact on Decision-making in
Demand and Supply Management/A Study on Factors affecting Customers’
Usage Intentions towards Mobile Payment Systems/Optimization
of Superliner Shipping Scheduling Operations: A Case Study/The
Influence of Marketing Mix Elements on Motivation of the Customers/
Part II: It Enabled Services/Business-to-Business Information System
as a Strategic Tool: An Integration of Theoretical Lenses/A Preliminary
Study of Citizens’ Attitudes toward the Kuwaiti e-Government Portal/
Measuring the Potential of Open Source Web Technologies in increasing
the Efficiency of Business Firms/A Recommender Systems Approach to
Knowledge Management: A Case Study of Career Pathways Development
for Young Adults/Part III: Service Quality/Understanding Perceived
Service Quality and Customer Satisfaction in Life Insurance Industry/
Measuring Service Quality Dimensions at Apparel Speciality Store/Six
Sigma Implementation in the Telecom Sector: Revenue Enhancement
and Customer Retention/Process Management in Green Field Project of
Automobile Sector in NPD (New Product Development)/Part IV: Supply
Chain Management/Ordering Policies for Short Life Cycle Products with
Capacity Constrained Reactive Order/Improving Oil Transportation
Efficiency in India/An Integrated Scheduling and Shipping Problem